CustomerLink+ Frequently Asked Questions (FAQs)
If you need assistance with anything from logging in to requesting changes to your data, check our FAQs to help with any inquires you may have when using CustomerLink+. If you can’t find what you’re looking for or need further help, contact our Customer Care Team by using the form on the Contact Care page.
Support
What days of the week are customer care available?
Our Customer Care team is available 8 AM to 5 PM (CST) Monday through Friday, excluding holidays.
What if I need support outside of business hours?
If you need support outside of our business hours, you can contact us by using the form on the Contact Us page and we will respond as soon as possible during our next business day.
Account Set Up or Logging In
How do I create an account?
A CustomerLink+ account will also allow you access to our eShop. If you do not already have an online account with Merck Animal Health, visit
the Contact Care page and request one. You will receive an email with instructions on how to complete setting up your account and setting your
password. New accounts will be ready within three business days.
How do I log in to my account?
To access CustomerLink+, visit customerlink.merck-animal-health-usa.com and click Login Now and enter your username and password.
I’ve forgotten my login details?
Your username is your registered business email address. If you’ve forgotten your password, you can click Forgot Password from the login panel to create a new password. Once you receive an email to reset your password, copy and paste the link into the browser to complete the password reset within 24 hours.
What if I can’t log in to my account?
If you are having trouble logging in to your account, double check that you have entered the correct email address and password.
- If you still can’t log in, try resetting your password. Once you receive an email to reset your password, copy and paste the link into the browser to complete the password reset within 24 hours.
- If you are still having trouble, please alert our Customer Care Team by using the form on the Contact Care page if you are unable to log in with your existing access.
Is my account information secure?
Merck Animal Health takes the security and privacy of user information seriously and employs industry-standard measures to protect your account
information. However, it is important to keep your password secure and not share it with others.
What is a password loop?
A password loop occurs when you are prompted to change your password upon logging in, but the new password is not accepted.
How can I remediate the password loop issue?
One potential workaround is to copy and paste the reset password link into your browser instead of clicking on it. This can help avoid any potential issues related to clicking on the link directly. Additionally, for security reasons, the password reset link expires after 24 hours, so be sure to reset your password as soon as possible after receiving the link.
Roster Management
What information can I manage?
Corporate representatives can view their hospital rosters and request updates; such as, name and address changes and end dating.